Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@livinglouise.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@livinglouise.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns & Store Credit

Eligible merchandise may be returned only after the return has been requested and approved by Living Louise via email.

Return requests must be made within 7 days of receiving your order.

To request a return, email info@livinglouise.com and include your order number, the item you would like to return, and the reason for the return.

Approved returns will receive store credit only. Refunds to the original payment method are not provided for standard approved returns.

Customers are responsible for return shipping costs.

Returned merchandise must meet the eligibility requirements stated in our Return Policy.

Please review our complete Return Policy before submitting a return request.

Final Sale

Items identified as FINAL SALE are not eligible for standard returns, exchanges, refunds, or store credit.

Please carefully review the product description, sizing information, photographs, and other product details before purchasing Final Sale merchandise.

If you receive an incorrect item or believe an item arrived damaged, please contact info@livinglouise.com with your order number, a description of the issue, and clear photographs.